Shipping & Returns
IMPORTANT - We sell to customers Globally, note that If you live outside the
UK payments will be taken in GBP Pounds £.
For new customers paying by card we can only accept deliveries to the cardholder's
statement address. Existing customers can arrange for delivery to any Global
address.
Availability
We try to keep all items in stock for despatch within 24 hours. Should demand
ever exceed our stock on popular items this will be highlighted in your shopping
basket. We will confirm the likely availability by e-mail, or you can contact
us before placing your order. Your card will be charged when goods are in stock
or where delivery of stock is expected within 7 days .
Standard Delivery – Free
Delivery Monday - Saturday (signature required). Items in stock are scheduled
to arrive within 48 hours from the day of order within the UK Only. HOWEVER
WHERE A THIRD PARTY IS CONCERNED ANY DELAYS WILL BE DEEMED OUT OF OUR CONTROL
AND THEREFORE THE TIMEFRAME MAY BE EXCEEDED.Cancellations
If you need to cancel an order, please ring as soon as possible on 020 8656
2400 during normal office hours or send an e-mail to orders@inthahouse.com.
If the order has not yet been dispatched, then we can issue a full refund. If
the order has already been dispatched, then we regret that we cannot call back
the order - in this case, please see below the details for requesting a refund.
Returns
We offer a 14-day no quibble money back guarantee (starting from the day you
receive the goods), refunding the full value of the goods , if the goods are
in perfect condition and in their original packaging. You will receive the original
delivery charge but not the cost of returning the items to us.
If sending a return, please arrange for delivery to our address below. We strongly
recommend that you obtain a free "Certificate of Posting" from the
post office, as we cannot accept responsibility for packages lost in transit.
For peace of mind you might want to send the package recorded delivery. All
items must be in perfect condition and in their original packaging.
Please send your returns to:
IN THA HOUSE
PO BOX 26151
London
SW8 1FQ
